User Management ▶ Modify, Delete Family Permission
You can modify or delete the access level of users .
(1) Modify user access level
① Press the [User Management] button at the bottom of the door lock main screen.
② After entering the Family Management screen ( the Family tab is selected as the default ), press the [Edit] (pencil shape icon button) on the right side to modify access level.
③ Now you can modify the access level.You can change the access level of user.
1. Admin (owner access level): You can invite or delete other users.You also have permission to change the configuration of the door lock.
2. Family: Open doors only! You can not manage other users, but you can open the door at any time.
3. Recurring Guest: Open only at set times! For those people who should have temporary access time.
If you press the [Pause] (Ⅱ) button on the right side of the user name, you can temporarily stop the corresonding user’s usage of the door lock.
④ User access level has been modified.
(2) Delete User
① Press the [User Management] button at the bottom of the door lock main screen.
② After entering the user management screen ( Family tab is selected as the default ), click [Delete] (trash can icon button) on the right side to delete a user.
③ An alert window will pop up asking if you want to delete the user. If you really want to delete the user , press the [Continue] button.
④ The user has been deleted.
How many family members, recurring Guest and 1 time password guest can I store for a single door locks?
There is no limit for adding Family members and recurring Guests. However, you can only generate one OTP (One-Time Password) per 3 minutes unless you use it.
How come i couldn’t delete a lock from the apps? It states failed to delete lock
Hello Zi! Thank you for reaching out to us. Please make sure that you are near the lock when doing this action. If you need any assistance, please write to us at support@thekeywe.com.