User management ▶ User invitation

This is the function that allows you to invite new users

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① Press the [User Management] button at the bottom of the door lock main screen.

② After entering the user management screen, click [invite user] icon button in the upper right corner.

③ Please choose between Add Family Member and Create Guest Key.

1. Add Family Member: For users who comes in regularly.(Family , Housekeeper etc.)

2. Guest Key: For users who comes in for a certain period of time or just for one-time (AirBnb guest , Courier etc.)
▶ View Guest Key Description Page


1. Add Family Member

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① After entering the family member invitation screen, enter the phone number of the user to be invited (or select from the phone book) and select the user access level. There are 3 different types of access level. Admin, Family, and Recurring Guest.

1. Admin (owner access level): You can invite or delete other users.

2. Family: Open doors only! You can not manage other users, but you can open the door at any time.

3. Recurring Guest: Open only at set times! For those people who should have temporary access time.

② Successfully invited !

 


2. Create Guest Key

 ▶ View Guest Key Description Page

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① Enter the name, the start date and time and the end date and tiem after entering the Create Guest Key screen.

② Please check the precaution  when create Guest Key, and click the [Continue] button.

③ Guest Key  generated! Let your guest know the code number.(SMS)

4 Comments on “User management ▶ User invitation

  1. The guest key code which is given by this description does not work. Everything goes smooth until the screen “sucessfull. Code has been send”, nevertheless, the given code, followed by * is rejected by the door lock. I’ve tried with 4 codes, connected via blue tooth, connected via software bridge. No way. Please help.

    Like

    • Once you have provided the Guest key to someone, make sure that they are entering the Guest Key on the KeyWe App and not on the lock’s keypad. If you have other concerns, feel free to email us at support@thekeywe.com. Thanks.

      Like

  2. I cannot create guest key whether connect through wifi or 4G, I got error message ‘Failed to connect to the server’. Please help me out, thank you very much.

    Like

    • Hi Roger! Thank you for taking this to our attention. We will need a few information regarding the issue and someone from our customer support team has reached out to you via email to provide you with assistance. We look forward to hearing from you. Thanks!

      Like

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